Refund Policy

We want you to feel great about your experience with Tonicc. That’s why we offer a simple 30-day return window on first-time purchases, starting from the day your order is delivered.

If you decide it’s not for you, refunds include the value of your order minus a $5 handling fee and original shipping costs. Return shipping is not covered, and the product must be returned to us to receive a refund.

You can easily start a return on your own by clicking the “Request Return” link in the footer of our website. Prefer a human touch? We’re always happy to help at hello@tonicc.com.

Once your return is received and reviewed, we’ll take care of the rest and issue your refund back to your original payment method.

Damaged or Incorrect Items

Oops — that’s not what we want for you.

If your order arrives damaged, or incorrect, please reach out to us at hello@tonicc.com, and we’ll make it right.

When you email us, include your order number and a quick note about what happened (photos are always helpful). We’ll review everything and arrange a replacement or refund as quickly as possible.